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Legislation #: 090340 Introduction Date: 4/23/2009
Type: Resolution Effective Date: 5/10/2009
Sponsor: COUNCILMEMBER FUNKHOUSER
Title: Directing the City Auditor to prepare quarterly citizen satisfaction surveys.

Legislation History
DateMinutesDescription
4/23/2009 Filed by the Clerk's office
4/23/2009 Referred to Finance and Audit Committee
4/29/2009 Immediate Adoption
4/30/2009 Adopted

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RESOLUTION NO. 090340

 

Directing the City Auditor to prepare quarterly citizen satisfaction surveys.

 

WHEREAS, the Office of the City Auditor has prepared citizen satisfaction surveys since at least 1996 in generally the form currently used to report to the Mayor and City Council; and

 

WHEREAS, the first surveys were biennial, and pursuant to Section 4 of Resolution No. 001571 are now performed annually; and

 

WHEREAS, a continual monitoring of citizen satisfaction will provide the Mayor, City Council, City Manager and staff more timely measures of the impact of policy and management decisions than does annual reports; and

 

WHEREAS, the use of quarterly rather than annual citizen satisfaction surveys can be implemented within the budget allotted for annual citizen satisfaction surveys; NOW, THEREFORE,

 

BE IT RESOLVED BY THE COUNCIL OF KANSAS CITY:

 

That the City Auditor is directed to prepare quarterly citizen satisfaction surveys and report the results of these surveys in City Council business sessions without first being referred to any committee of the City Council.

 

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