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Legislation #: 001571 Introduction Date: 11/21/2000
Type: Resolution Effective Date: none
Sponsor: COUNCILMEMBER XBARNES AND COUNCILMEMBER ASJES
Title: Expressing the CouncilĀ“s commitment to improve citizen satisfaction with City services by establishing priorities for improvement by reassessing budget priorities and directing the City Manager to establish goals, to be reported to the City Council within 60 days, setting a time frame for improvement in measurable citizen satisfaction.

Legislation History
DateMinutesDescription
11/21/2000

Prepare to Introduce

11/21/2000

Referred Finance and Audit Committee

11/29/2000

Immediate Adoption

11/30/2000

Adopted


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RESOLUTION NO. 001571

 

Expressing the Councils commitment to improve citizen satisfaction with City services by establishing priorities for improvement by reassessing budget priorities and directing the City Manager to establish goals, to be reported to the City Council within 60 days, setting a time frame for improvement in measurable citizen satisfaction.

 

WHEREAS, the City Council received from the City Auditor the 2000 Kansas City Citizen Survey in April, 2000; and

 

WHEREAS, the City Council received from the City Auditor the 2000 Benchmarking Report in November, 2000; and

 

WHEREAS, these reports reflect significant citizen dissatisfaction with certain City services; and

 

WHEREAS these reports reflect a significant variance between the satisfaction of Kansas City residents with Kansas City government and residents of other cities with their government services; and

 

WHEREAS, development of performance measures are an important element of the Kansas City Government Optimization initiative now being conducted; and

 

WHEREAS, the City Manager should provide the leadership to establish goals for specific areas of improvement and to apply all feasible methods to achieve these goals; and

 

WHEREAS, it is appropriate for the Board of Parks and Recreation Commissioners and the Board of Police Commissioners to initiate similar efforts for their agencies; NOW, THEREFORE,

 

BE IT RESOLVED BY THE COUNCIL OF KANSAS CITY:

 

Section 1. Budget priority reconsideration. That the City Council will review budget priorities to consider specific services that must be subject to improved performance with the objective of improving services and citizen satisfaction.

 

Section 2. Service areas reflected in budget priorities. That the City Council will insure that its budget priorities and associated policies reflect the following service areas identified in the most recent Citizen Survey:

 


Those identified as needing the most attention in the next two years;

Those with the highest percentage reporting dissatisfaction; and

Those with satisfaction percentages most below the average satisfaction percentage for the comparison cities.

 

Section 3. City Manager responsibility to establish improvement goals. That the City Manager will establish goals for the improvement of citizen satisfaction as measured by future citizen surveys. These goals should outline annual improvements over the next three years:

 

 


 

To improve objective service delivery measures;


 

To increase the percentage of persons responding as satisfied or very satisfied;

To reduce the percentage of persons responding as dissatisfied or very dissatisfied; and

To reduce the disparity between City residents responding as satisfied or very satisfied, and the average percentage for comparison cities.

 

The City Manager is requested to propose for adoption by the City Council within 60 days of adoption of this Resolution the areas to be emphasized for improvement and likely service delivery measures.

 

Section 4. Reporting additional measurement efforts. That the City Auditor and City Manager will cooperate in presenting to the City Council future annual citizen surveys and semi-annual reports by the City Manager on other measurements of service efforts and accomplishments for City services and other activities intended to improve service delivery and to increase citizen satisfaction with City services. These reports will be presented in City Council business sessions without first being referred to any committee of the City Council.

 

Section 5. Current service delivery initiatives. That the City Manager shall report to the City Council on efforts underway and plans in place and under development to improve services and address areas of dissatisfaction identified in the citizens survey.

 

Section 6. Parks and Recreation and Police activities. That the Board of Parks and Recreation Commissioners and the Board of Police Commissioners are asked to mirror this 3-year improvement plan within the Parks and Recreation Department and the Police Department.

 

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