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Legislation #: 110445 Introduction Date: 6/9/2011
Type: Ordinance Effective Date: 7/3/2011
Sponsor: None
Title: Repealing Resolution 001571 which established a process for use of citizen satisfaction surveys; repealing Resolution 090340 which required quarterly citizen satisfaction surveys conducted by the City Auditor; authorizing the City Manager to assume the responsibility of preparing citizen satisfaction surveys no less than annually; and providing for delivery of raw survey data to the City Auditor.

Legislation History
DateMinutesDescription
6/8/2011 Filed by the Clerk's office
6/9/2011 Referred to Finance, Governance & Ethics Committee
6/15/2011 Do Pass as a Committee Substitute
6/16/2011 Assigned Third Read Calendar as Substituted
6/23/2011 Passed

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Citizen Satisfaction Ordinance Fact Sheet.xls Fact Sheet 51K Fact Sheet

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COMMITTEE SUBSTITUTE FOR ORDINANCE NO. 110445

 

Repealing Resolution 001571 which established a process for use of citizen satisfaction surveys; repealing Resolution 090340 which required quarterly citizen satisfaction surveys conducted by the City Auditor; authorizing the City Manager to assume the responsibility of preparing citizen satisfaction surveys no less than annually; and providing for delivery of raw survey data to the City Auditor.

 

WHEREAS, the Office of the City Auditor has prepared citizen satisfaction surveys since at least 1996 in generally the form currently used to report to the Mayor and City Council; and

 

WHEREAS, the first surveys were biennial, and pursuant to Section 4 of Resolution No. 001571 surveys were then performed annually; and

 

WHEREAS, the City Manager should be given the latitude to perform surveys at a frequency that will best meet the current needs of the City, but no less than annually; and

 

WHEREAS, for purposes of continuity, the City Auditor should also maintain copies of raw survey data; NOW, THEREFORE,

 

BE IT ORDAINED BY THE COUNCIL OF KANSAS CITY:

 

Section 1. That Resolution No. 001571 is repealed.

 

Section 2. That Resolution No. 090340 is repealed.

 

Section 3. That the City Manager is authorized to conduct citizen satisfaction surveys at a frequency that will best meet the current needs of the City, but no less than annually.

 

Section 4. That a copy of the raw survey data accumulated by the City Manager will be delivered to the City Auditor by the City Manager, or if collected by a third-party contractor will be delivered by that contractor to the City Auditor.

 

Section 5. That the City Manager will use the results of the surveys as one of the many available professional management instruments to determine the impact of management decisions.

 


Section 6. That the City Manager will report survey results and the impact of efforts to improve citizen satisfaction scores to the Mayor and City Council no less than annually.

 

_______________________________________

 

Approved as to form and legality:

 

 

________________________________

William Geary

Assistant City Attorney