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Legislation #: 130568 Introduction Date: 7/18/2013
Type: Ordinance Effective Date: none
Sponsor: COUNCILMEMBER CIRCO AND COUNCILMEMBER MARCASON
Title: Appropriating funds from the Unappropriated Fund Balance; authorizing a $12,000,000.00 contract with West Monroe Partners, LLC for the Customer Service Improvement Plan Project.  

Legislation History
DateMinutesDescription
7/18/2013 Filed by the Clerk's office
7/18/2013 Referred to Finance, Governance & Ethics Committee
7/24/2013 Hold On Agenda (7/31/2013)
7/31/2013 Hold On Agenda (8/14/2013)
8/14/2013 Do Pass
8/15/2013 Assigned to Third Read Calendar
8/22/2013 Passed

View Attachments
FileTypeSizeDescription
14006 Customer Service Improvement Plan.pdf Contracts 14023K 14006 Contract
130568.pdf Authenticated 125K Authenticated
130568.doc Docket Memo 29K docket memo
130568 approp admin.pdf Other 14K Admin & Approp
130568 Fiscal Note.pdf Fiscal Note 15K Fiscal Note
130568 Fact Sheet.pdf Fact Sheet 108K Fact Sheet

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ORDINANCE NO. 130568

 

Appropriating funds from the Unappropriated Fund Balance; authorizing a $12,000,000.00 contract with West Monroe Partners, LLC for the Customer Service Improvement Plan Project.  

 

WHEREAS, it is in the best interest of the City to utilize West Monroe Partners, LLC, who has unique and specialized experience for this project because of their experience in performing not only large scale utility and municipal system and customer service improvement implementations but also projects across multiple industries; and

 

WHEREAS, this is a multi-faceted project, encompassing software upgrades and implementations, utility metering and billing process review, customer service training, change management and development of contact center and billing metrics; and

 

WHEREAS, West Monroe Partners, LLC, has extensive experience and expertise with projects in each of these arenas and brings a qualified team of subject-matter experts to lead the project initiatives in each of the targeted areas; NOW, THEREFORE,           

 

BE IT ORDAINED BY THE COUNCIL OF KANSAS CITY:

 

Section 1. That $9,425,000.00 is hereby appropriated from the Unappropriated Fund Balance of the Water Fund to the following account in the Water Fund, 14-8010-801100-B.

 

Section 2. That the Director of Water Services Department is authorized to execute, on behalf of Kansas City, Contract No. 14006, in the amount of $12,000,000.00 with West Monroe Partners, LLC, to provide a customer service improvement plan from funds previously appropriated in:

 

14-8010-801100-B Consumer Services $ 9,550,000.00

14-8010-807710-E Adm/Service Facility Improv 1,102,500.00

14-8110-807726-E Construction Division 1,102,500.00

14-8200-807760-E Stormwater Construction 245,000.00

TOTAL $12,000,000.00

 

A copy of this contract is on file in the office of the Director of Water Services. 

 

_____________________________________________

 


I hereby certify that there is a balance, otherwise unencumbered, to the credit of the appropriation to which the foregoing expenditure is to be charged, and a cash balance, otherwise unencumbered, in the treasury, to the credit of the fund from which payment is to be made, each sufficient to meet the obligation hereby incurred.

 

 

_______________________________

Randall J. Landes

Director of Finance

 

Approved as to form and legality:

 

 

________________________________

Charlotte Ferns

Assistant City Attorney