ࡱ > b e a bjbjcTcT 8, > > c U U U U U i i i 8 4 i m ( m m m m m m m o /r m U m U U -m : X U U m m nd k < i 3 d g J m gm < m dg ^ r r k r U k @ " . B m m C m r : Attachment B - Performance Measures
KCATA/KCMO Contract Ending April 30, 2011
In the interest of monitoring KCATA's performance under the Agreement to provide transit services, a number of performance related areas have been identified and goals within each of these areas have been established for the contract period.
The performance related areas with their respective goals are as follows:
System Effectiveness
One of the KCATAs primary measures of system effectiveness is passengers per platform hour of service. The City and the KCATA's mutual goal is to increase the effectiveness of the system, thereby increasing utilization. The average number of passengers per platform hour of weekday service on all KCATA Kansas City, Missouri routes for calendar year 2009 was 21.5. The City and KCATA jointly establish a performance goal for calendar year 2010 to maintain the average passengers per platform hour of service at 21.5, assuming no reductions in service levels.
B. Safety and Reliability
The City and KCATA recognize the importance of providing safe and reliable transportation to customers. Two measures of safe and reliable transportation are 1) vehicle accidents per million miles, and 2) miles per mechanical road call. KCATAs recent historical performance in these areas is as follows:
Miles Between
Vehicle Accidents Mechanical
Per Million Miles Road Call
2003 35.6 7,994
2004 37.5 11,523
2005 35.9 9,538
2006 36.1 8,650
2007 35.2 7,672
2008 36.6 8,664
2009 42.5 9,297
The City and KCATA jointly establish the following performance goals during the term of this Agreement of:
Annual vehicle accidents per million miles to - 38.25
Annual miles between mechanical road call - 7,500
System On-time Performance 92%
The KCATA has Automatic Vehicle Location (AVL) systems installed on all revenue vehicles allowing schedule adherence monitoring. The jointly established goal for 2010/2011 contract year will be to maintain an average of ninety-two percent on-time performance system-wide.
Fleet Cleanliness
During the 2010-2011 contract year, the KCATA will implement the following practices in order to maintain fleet cleanliness;
Wash exterior of each vehicle daily (except in the summer months buses will be washed every other day, weather permitting).
Wash interior of each vehicle monthly.
Thoroughly wash and paint wheels of each vehicle monthly.
Dust and remove trash from each vehicle daily.
C. Marketing
The City and the KCATA recognize the importance of providing good customer service. Therefore, the KCATA agrees to do the following during the 2010/2011 contract period:
Make available to the City the monthly customer complaint/comment summary report.
D. Development of a Regional Transportation System
To enhance public transit mobility throughout the metropolitan area the following performance goals are established:
The KCATA will continue to identify and develop funding opportunities which support a comprehensive and integrated regional transportation network.
The KCATA will work with the City of Kansas City, Missouri and other communities to plan and implement community-based route systems and regional connector routes.
The KCATA will continue outreach efforts aimed at increasing local community support for public transportation.
E. Legislative Priorities
KCATAs primary capital needs are federal capital funding to replace buses that are at the end of their useful life. The City and the KCATA agree to jointly support the following funding requests for the upcoming federal fiscal year:
Appropriate a total of $6 million in Section 5309 Bus Capital Funds for bus and bus facility needs identified in the ATA capital budget.
Work with the City on identifying long-term transit needs for inclusion in any new federal transit transportation authorization legislation.
Other Efforts
The KCATA will continue to actively participate with the City, the Mid-America Regional Council and the counties of Jackson, Clay, Platte, Cass, Johnson, Leavenworth and the Unified Government in the refinement of a Regional Transit Plan for integrated, comprehensive transit services
FILENAME Attachment B 2010-11 Performance Measures Draft #3.doc PAGE 1
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